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Category Archives for Customer Service Excellence

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Inspiration comes in many forms

I developed expertise to escape physical painI spent years of my life physically disabled. Trapped and in pain, my ability to connect with the world was the internet. I wasn’t satisfied with joining

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Are you sending ‘unsolicited’ emails? Severe Canadian rules will be enforced July 1, 2017

Canada’s Anti Spam Law Act(full HTML Version) will be enforced July 1, 2017 How many times have you jotted down an email address and sent someone a note after chatting with them? Perhaps you took

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Registered Charities, Fundraising, CASL and more..

CASL re Registered Charities, Fundraising, and more The short answers via the CRTC Registered Charities Commercial electronic messages (CEMs) sent by or on behalf of a ‘registered charity’ as defined

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