Category Archives for "Customer Service Excellence"

Mar 09

Conversation NOT Hard Sell

Brand Positioning , Customer Service Excellence , Social Media , Social Media Info , Useful Info , What's New

I’m thrilled to update this post from July 13 2011 when i spoke about P2P in my post regarding conversation  not hard sell tactics. I recently attended IZEAFest the Influencer Marketing conference in Kissimmee Florida. The over arching themes were about being real and building a relationship… essentially ‘Conversation NOT Hard Sell’. This is a […]

Nov 09

What is obvious to your client? Probably not what you think!

Brand Positioning , Customer Service Excellence , Search , Search & Social Optimization , SEO

Or… How to help people find your expertise If I asked you where to find something on your website – some information, a product, a video – you’d know exactly where to look. You’re so familiar with your information, and so capable in your expertise, that it’s really, really difficult to understand that for a […]

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