Use Social Media as Customer Service Channel
| Use this location as a place to engage with customers regarding complaints, feedback and questions. Be sure that your customers can easily send messages to a dedicated team member. Small businesses can also use social networking sites as an outlet to … |
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TheAlternativePress.com (press release) (blog)
'Social Security' Could Be the Future of Insurance
There have been many instances in the news of late of consumers and corporations in trouble as a result of social media antics. A young girl was recently surprised to find a picture of herself on a t-shirt in Tesco, and accused the supermarket giant of …
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Twitter Use Growing Daily, Helped By Smartphones: Pew
African-Americans and Latinos, both groups with high rates of smartphone use, says Pew, also stood out as heavy users of Twitter on mobile devices. The rising use of social networking apps has made them a way for businesses to engage with customers and …
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